Contact Us

Nesellvora's ("Nesellvora" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). Please read the TOS carefully before placing any orders on www.Nesellvora.com. We recommend you should keep a copy of the TOS for future reference.

Nesellvora is a trading name of YOOX Nesellvora Group S.p.A., a company with sole shareholder subject to direction and coordination of LuxExperience B.V., with registered office in Italy at Via Morimondo 17, Milan 20143, tax code and VAT number 02050461207, fully paid share capital of Eur 1.384.207,41.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the TOS and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Nesellvora's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

To use some of the services or features made available to you on this Site you will need to register for an account. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address order@nesellvora.online. We may also change registration requirements from time to time.

Here are the some of the benefits you’ll be able to enjoy by registering with us for a Nesellvora account:

• Track your orders and review past purchases
• Request your return or exchange directly from your account
• Build a customized Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists for increased convenience
• Add sold out items to your Wish List so you can see if more stock arrives
• Select your Favorite Designers so we can tell you when new items have arrived
• Add a gift card and keep track of any store credit on your account
• Save your address and card details so you can shop even quicker next time
• Manage your account details, address book and email preferences

To create an account, simply click on SIGN IN and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify Nesellvora immediately of any breach of security or unauthorized use of your account.

Forgotten password If you have forgotten your password, click here to change it or follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

Please refer to our Privacy Policy for information about how we use your data.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the Nesellvora terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Nesellvora, whose applications are acceptable to Nesellvora and who have authorized Nesellvora to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, Nesellvora reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where Nesellvora feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

Nesellvora offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once designer stock has been delivered to Nesellvora. Nesellvora will only take Advance Purchase orders for stock that has been

scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at Nesellvora. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the Site for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

Nesellvora will store a record of your transactions for a minimum of one year.

Prices shown on the Site are in AUD Dollars (AUD $), HK Dollars (HKD $) and US Dollars (USD $).

To ensure that the most accurate pricing, taxes and delivery costs are displayed, we recommend that you click on the link at the top of our website and select your country from the list of shipping destinations.

Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. Please note duties are not applicable for Australian orders under 1000 AUD.

All prices and offers remain valid as advertised from time to time. The AUS Dollars, HK Dollars and US Dollars price of a product displayed on the Site at the time the order is accepted will be honored, except in cases of patent error.

From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

If you are a customer whose credit/debit card is not denominated in AUS dollars, HK Dollars or US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Regardless of your shopping destination and the currency you shop in, your purchase may be processed by one of our regional affiliate companies in which case your bank may charge you an international transaction fee. Nesellvora is not responsible for any such fee or charge.

Nesellvora is happy to offer a Sale Price Adjustment on items purchased up to 7 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. All approved Sale Price Adjustments will be credited to your Nesellvora account in the form of a store credit which will be valid for 12 months.

We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked-down.

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Nesellvora will be completed when we email you to confirm the goods have been dispatched. English is the language used for finalising the contract. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Nesellvora.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Payment can be made by Visa, MasterCard, Maestro, Delta, JCB, American Express, UnionPay and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal or Apple Pay. Once this transaction is complete, you will then return to Nesellvora.COM. Payment will be debited and cleared from your account upon dispatch of your order by Nesellvora. Payments for orders containing a pre-order item will be taken in and around 9 days after your order is placed. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Nesellvora, we will not be liable for any delay or non-delivery.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Nesellvora user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple, and secure, Nesellvora uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site. Payment transactions are processed by The Nesellvora Group Asia Pacific Limited, a company incorporated in Hong Kong SAR, China under company number 1625923 (registered address is Room 2318, Jardine House, 1 Connaught Place, Central, HONG KONG), a subsidiary of Nesellvora.

Gift Cards are no longer available to purchase. For assistance with redeeming an existing gift card, please contact Customer Care through the Contact Us page.

Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

Nesellvora insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Nesellvora, and transfer of responsibility in the same way. The goods are your responsibility from the time we deliver them to the address you gave us.

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. Delivery times appearing on the Site are estimates and are to be used as a guide only and commence from the date of dispatch. In any event, we will deliver the goods to you within 30 days of the day on which we accept your order. Nesellvora is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

Please click here for details of our Exchanges & Returns policy, which is part of these Terms and Conditions.

Final sale

Products marked as "Final Sale" cannot be returned or exchanged.

NON-Nesellvora Returns

Please be aware that we will not be held responsible for any items that are returned to us which were not purchased from Nesellvora. This includes personal items as well as items which may have been purchased from other third party companies. Whilst we will make reasonable efforts to try and locate the owner of any such items, it is your responsibility to contact Customer Care as soon as possible in order to arrange their return to you. In such circumstances, we will charge you an additional cost for returning these items. Please note that we will only ever be able to return the items to you directly, and not to any third party or company. Certain items (such as passports, driving licences and bank cards) will always be sent to the relevant authority, bank or government agency directly and you should report any loss of these items to the appropriate office immediately.

We will keep non-Nesellvora items for up to one month, however we reserve the right to dispose of them as we deem fit after this time (which may include donating such items to a charity of our choice). Any hazardous or flammable products, as well as items of little monetary value (e.g. pens, glasses, keys) will be disposed of immediately.

Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including Nesellvora Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Nesellvora and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use. 

In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. Nesellvora tries to ensure that the information on this site is accurate and complete.

Nesellvora does not promise that Nesellvora's Content is accurate or error-free. Nesellvora does not promise that the functional aspects of the Site or Nesellvora's Content will be error free or that this Site, Nesellvora Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of Nesellvora and we accept no responsibility for any such views expressed in any media.

This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, data mine or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.

You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.

We may include hyperlinks on this Site to other websites or resources operated by parties other than Nesellvora, including advertisers. Nesellvora has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

You have certain rights under the applicable law. These include:

1. That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;
2. Certain remedies if a product is defective; and
3. A right to cancel any order for a product within 14 days after the date of receipt of the product, and receive a full refund even if it is not defective.

Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Nothing in these TOS is intended to affect your rights under the law (see "Your Rights" above).

If Nesellvora fail to comply with the TOS, we are responsible for loss or damage you suffer as a foreseeable result of us breaching the TOS. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both you and Nesellvora knew it might happen, for example, if you discussed it with us during the sales process. We will only be liable for loss or damage up to 150% of the total value of goods purchased.

We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity).

We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

At our request, you agree to compensate us fully, defend us, and hold us Nesellvora harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Nesellvora as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Nesellvora, and we shall not be liable for any representation, act, or omission on your part.

If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

The TOS are governed by the laws of Hong Kong Special Administrative Region and in particular by the Sales of Goods Ordinance (Cap.26) and Control of Exemption Clause Ordinance (Cap.71). In the event of a dispute between Nesellvora and you arising from the TOS, you and we both agree that the courts of the Hong Kong Special Administrative Region will have non-exclusive jurisdiction.

We may use third parties to prepare, publish and distribute PORTER magazine. If you previously had a paid subscription to PORTER magazine or bought one as a gift, we will send any future publications to the original address provided unless we are told otherwise. To find out more about how we use your data, view our Privacy Policy.

For more information or to ask about recent changes to PORTER magazine, refer to our frequently asked questions or email order@nesellvora.online.

Use the promotional code provided to you via email (the "Code") to get 10% off your first Nesellvora order, subject to these T&Cs:

• This promotion is run by YOOX Nesellvora GROUP S.p.A and/or its affiliates trading as “Nesellvora”
• To redeem this offer, enter the Code at checkout on your first order from Nesellvora.
• The Code may not be used on orders including selected excluded brands or items found in https://www.Nesellvora.com/shop/edit/new-in-this-month. View the full list of exclusions here.
• This offer is available on eligible orders placed from 09:00 BST on 2nd November 2022 and will expire once you have placed your first order on Nesellvora (the “Promotion Period”).
• The Code can only be used once during the Promotion Period on full price products only and only applies to first time orders with no minimum spend. The Code may not be used on orders including fine jewelry, selected excluded brands or items found in https://www.Nesellvora.com/shop/edit/new-in-this-month. 
• The Discount may not be used on the following product categories or brands: Agolde, Adidas Originals, Adidas by Stella McCartney, Aimé Leon Dore, Alexander McQueen, Asics, A.Emery, ATM Anthony Thomas Melillo, Autery, Balenciaga, Barbour, Birkenstock, Bottega Veneta, Canada Goose, Celine Eyewear, Chloé, Christian Louboutin, Commando, Deiji Studios, Doen, Dior Eyewear, Eres, Faithfull, Farm Rio, Gabriela Hearst, Givenchy, Golden Goose Deluxe Brand, Gucci, Hoka, Isabel Marant, Isabel Marant Étoile, Khaite, La Double J., Loewe, Loro Piana, Manolo Blahnik, Moncler, Moncler Genius, Moncler Grenoble, Moon Boot, New Balance, Nike, Norma Kamali, On, Oscar De La Renta, Salomon, Saint Laurent, Savette, Skims, St. Agni, Spanx, Sorel, The Frankie Shop, The Row, The North Face, Tibi, Totême, UGG, Valentino, Valentino Garavani, Vita Kin, Zimmermann, Cartier Eyewear, Jacques Marie Mage, FJW and Markdown.
• This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale items). The Code may not be applied to any delivery costs.
• Staff and contractors of Nesellvora and its affiliates are not eligible to participate in this promotion.
• This offer is non-transferable, non-exchangeable and no cash alternative is offered.
• All purchases made on Nesellvora must be for personal and not commercial use.
• All orders placed on Nesellvora will be subject to Nesellvora’s website terms and conditions which can be found here.
• Nesellvora reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
• For more information on how Nesellvora uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.

If you require further assistance, please contact us.

Use your promo code to get 10% off your second Nesellvora order, subject to these terms and conditions (“T&Cs):

• The Promotion is run by YOOX Nesellvora Group S.p.A., a company with sole shareholder subject to direction and coordination of LuxExperience B.V., with registered office in Italy at Via Morimondo 17, Milan 20143, tax code and VAT number 02050461207, fully paid share capital of Eur 1.384.207,41.trading as Nesellvora”
• To redeem this offer, enter the promo code at checkout on your second order from Nesellvora.
• This promo code is activated for eligible orders from the moment you receive the promo code and will expire once you have placed your second Nesellvora order
• The promo code only applies to second orders with no minimum spend. The Code may not be used on orders including fine jewelry, selected excluded brands or items found in https://www.Nesellvora.com/shop/edit/new-in-this-month. View the full list of exclusions here.
• This promo code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including sale / reduced items, gift cards and store credit)
• Customers who redeemed the “First Time Shopper” promotion on Nesellvora are not eligible for this promotion
• Nesellvora reserves the right to revoke, cancel and/or amend the offer and these T&Cs at any time and without notice

For more information on how Nesellvora uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy

If you require further assistance, please contact us.

Get 10% off your first Nesellvora order placed via the Nesellvora App (the “App”), subject to these T&Cs:

• This promotion is run by THE Nesellvora GROUP LIMITED trading as “Nesellvora”.
• To redeem this offer, download the App and use the 10% promo code (“Code”) at checkout on your first order via the App.
• The Code only applies to first time orders via the App with no minimum spend.
• The Code may not be used on orders including fine jewelry, selected excluded brands or items found in https://www.Nesellvora.com/shop/edit/new-in-this-month. View the full list of exclusions here.
• The Code may only be used once per person and cannot be combined with any other promotion, discount, offer, code, certificate, or coupon (including the purchase of gift cards).
• The Code is non-transferable, non-exchangeable and no cash alternative is offered.
• Nesellvora reserves the right at our discretion to revoke, suspend, cancel and/or amend the Code and/or these T&Cs at any time and without notice.
• In the event of a dispute regarding this promotion, the decision of Nesellvora is final and no correspondence or discussion shall be entered into.
• For more information on how Nesellvora uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy.

If you require further assistance, please contact us.

Become part of Nesellvora’s rewards program subject to these terms and conditions (‘T&Cs’). By participating in Nesellvora’s rewards program you agree to be bound by these T&Cs.

Nesellvora’s rewards program (‘Nesellvora Rewards’ or ‘Program’) is operated by YOOX Nesellvora GROUP SpA and/or its affiliates.

1) Becoming part of Nesellvora Rewards

To be enrolled in Nesellvora Rewards you must register an account on Nesellvora as set out in our Registration and Account Terms&Conditions.

Once you have spent £5,000.00, €6,000.00 EUR, $6,000.00 USD, $10,000.00 AUD, $50,000.00 HKD, 33,000.00 AED, 2,000.00 KWD, 23,000.00 QAR or 23,000.00 SAR dependent on the currency in use in your location (excluding cancelled orders, returns, delivery fees, taxes or duties) (‘Rewards Value’) you will be automatically enrolled in the Rewards Program. You can check your Reward tier level at any time in the Rewards Hub in your Nesellvora account. If you have multiple Nesellvora accounts, these will not be merged, and you will appear as a separate customer for each account and each account could be attributed to a different tier level as applicable.

To welcome you as part of Nesellvora Rewards and to inform you each time you have reached the next Rewards tier, we will send you a service communication via email or another channel we consider appropriate. From time to time, we may also send you other service communications relevant to your participation in Nesellvora Rewards (for example, in case of substantial updates to these Terms&Conditions).

You can leave the Program at any time by heading to the Preference Centre in your account and unselecting the box for rewards account under ‘Rewards Program Preferences’.

If you close your Nesellvora account, you will be automatically unsubscribed from Nesellvora Rewards. This means that all Nesellvora Rewards value will be removed from your account and you will lose your tier status. If you later create a new account, your Nesellvora Rewards participation will reset from the date on which you make a new account, as if you are a new participant. You will not be able to reinstate your previous Rewards value on this new account.

Staff and contractors of Nesellvora and its affiliates are not eligible to participate in Nesellvora Rewards.

2) Eligible Purchases

Nesellvora Rewards Value is acquired by making purchases on Nesellvora while logged onto your Nesellvora account. Nesellvora Rewards Value will be calculated based on the monetary amount that is paid by you for an order (excluding cancelled orders, returns, delivery fees, taxes or duties). A Nesellvora Rewards eligible purchase ('Eligible Purchase’) does not include any value attributed to a purchase (or part of a purchase) made using gift vouchers, store credit, promo codes, delivery costs or any other Nesellvora promotional discount. We have sole discretion over determining which purchases are Eligible Purchases for the purposes of the Nesellvora Rewards.

Rewards Value can only be earned on Eligible Purchases which are not returned or cancelled. Rewards Value acquired will be applied to your account monthly, however please note that order values will not be added until their returns window has expired. The returns window is indicated in Nesellvora’s website terms and conditions. We may amend such period at our sole discretion at any time without notice. Any amendment will be binding upon publication on Nesellvora’s website. Make sure you regularly check the most recent version of our website terms and conditions and these T&Cs for the latest updates.

All purchases made on Nesellvora must be for personal and not commercial use.

3) Tiers

These T&Cs govern the following two Nesellvora Rewards tier threshold values:

• GBP (£)

Gold (£5,000.00-£9,999.99) and EIP (£10,000.00 +).

Spend value is calculated in GBP (£) in the UK, Albania, Algeria, Andorra, Azerbaijan, Bosnia and Herzegovina, Botswana, Cape Verde, Comoros, Egypt, Faroe Islands, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Guernsey, Iceland, Israel, Jersey, Jordan, Kazakhstan, Kenya, Lebanon, Lesotho, Lichtenstein, Macedonia, Madagascar, Malawi, Mauritius, Moldova, Montenegro, Morocco, Mozambique, Namibia, San Marino, Sao Tome and Principe, Senegal, Serbia, Seychelles, South Africa, Swaziland, Tanzania, Togo, Tunisia, Cook Islands, Laos, Maldives, Nepal and French Polynesia.

• EUR (€)

Gold (€6,000.00 -€11,999.99), and EIP (€ 12,000.00+).

Spend value is calculated in EUR (€) in Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, or Turkey.

• USD ($)

Gold ($6,000.00-$11,999.99) and EIP ($12,000.00 +).

Spend value is calculated in USD ($) in the US, Oman, Bahrain, Jamaica, French Guiana, Falkland Islands, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador Bangladesh, Bhutan, Brunei, Cambodia, Fiji, Grenada, Guam, Guatemala, Guyana, Honduras, India, Indonesia, Japan, Macau SAR China, Malaysia, Martinique, Mongolia, Montserrat, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Suriname, Taiwan China, Thailand, Timor Leste, Tonga, Trinidad and Tobago, Turks and Caicos Islands, Tuvalu, Uruguay, Vanuatu, Venezuela, Vietnam, British Virgin Islands, or US Virgin Islands.

• AUD ($)

Gold ($10,000.00-$19,999.99) and EIP ($20,000.00+).

Spend value is calculated in AUD ($) in Australia.

• HKD ($)

Gold ($50,000.00-$99,999.99) and EIP ($100,000.00 +).

Spend value is calculated in HKD ($) in Hong Kong, SAR China.

• AED

Gold (23,000.00-44,999.99) and EIP (45,000.00 +).

Spend value is calculated in AED in the United Arab Emirates.

• KWD

Gold (2,000.00-3,999.99) and EIP (4,000.00 +).

Spend value is calculated in KWD in Kuwait.

• QAR

Gold (23,000.00-45,999.99) and EIP (46,000.00 +).

Spend value is calculated in QAR in Qatar.

• SAR

Gold (23,000.00-45,999.99) and EIP (46,000.00 +)

Spend value is calculated in SAR in Saudi Arabia.

These T&Cs govern the Gold and EIP tiers only. If you qualify for the Platinum EIP tier (£50,000 + in a calendar year or equivalent value based on the currency in use in your location), one member of our Personal Shopping team will reach out to provide you with full details about your rewards and any conditions attached to redeeming these.

Once you have accrued enough Rewards Value to reach the Gold tier, and the value of any Eligible Purchases has been applied to your account in accordance with these T&Cs, we will automatically enrol you. This may take place at any time during a calendar year. Once you have reached either tier, you will stay in your tier until the end of that calendar year and for the whole following calendar year, unless you are further moved up a tier. Once you have accrued enough Rewards Value to be promoted, we will automatically move you to the next tier. In January of each calendar year, your tier will be assessed based on your spend value of the previous calendar year. If your spend value in the previous calendar year meets the threshold of the tier you are currently in, we will confirm you in the same tier for the whole new calendar year (unless you are further moved up a tier). If your spend value in the previous calendar year no longer meets the threshold of the tier you are currently in, we will move you down to the tier that is reflective of your spending (or demote you from the Rewards Program, as applicable). However we will not move you down before you have enjoyed the benefits of your tier for at least a full calendar year. You can find an example in our FAQs.

Each tier unlocks additional or better rewards, such as exciting discounts, early sale access, shipping rewards, welcome rewards and your annual birthday reward. Each reward may be subject to additional and specific terms and conditions as indicated on your Loyalty Hub.

4) General Rewards Information

You should ensure that the contact information on your Nesellvora account relates to you (the owner of the account), is accurate and up-to-date. We will not be responsible for any Nesellvora Rewards Value which is not applied to your account as a result of inaccurate details provided by you.

All orders placed on Nesellvora will be subject to Nesellvora’s website terms and conditions, which can be found here.

Nesellvora Rewards value is non-transferable, non-exchangeable and no cash alternative is available.

We may review and amend the benefits and tier thresholds at our sole discretion at any time.

We reserve the right to refuse, close or merge additional Nesellvora accounts at any time.

In the event of a dispute regarding Nesellvora Rewards or these T&Cs, the decision of Nesellvora is final and no correspondence or discussion shall be entered into.

We may cancel, withdraw or alter these T&Cs and the Nesellvora Rewards programme or benefits at any time without notice. We will communicate material changes to you.

We reserve the right to close your account or remove you from Nesellvora Rewards at any time if we reasonably believe you have been acting fraudulently or in breach of these T&Cs.

If you have any further questions please visit our FAQs page. Alternatively, for additional information and support, please contact us.

Enjoy discounts on selected Sale products on Nesellvora subject to these Terms and Conditions (“T&Cs”):

• This sale is run by The Nesellvora Group Limited and/or its affiliates, trading as “Nesellvora”
• The sale only applies to selected products in the ‘Sale’ section of Nesellvora’s  website and app which can be found here: https://www.Nesellvora.com/shop/sale (the “Sale”). Any products not marked as 'Sale' items are excluded from the Sale.
• The Sale is available to shop on the Nesellvora website and app only  from 6:30AM GMT on Monday 24th November (the "Sale Period").
• The discount applicable to each product shall be as set out on the Nesellvora website and app. No further discount will be given on Sale items (either before or after they have been purchased), unless otherwise applied at Nesellvora’S discretion.   
• Nesellvora reserves the right to amend the list of brands and/or products excluded from the Sale from time to time.    
• The discount on Sale items cannot be combined with any other promotion, discount, offer, code, certificate, or coupon.
• Sale items are subject to availability of stock.    
• The discount on Sale items is non-transferable, non-exchangeable and no cash alternative is offered. 
• All purchases made on Nesellvora must be for personal and not commercial use. 
• In addition to these T&Cs, all Sale items bought will be subject to Nesellvora’s terms of use and service, which can be found here.   Sale items marked "Final Sale" will not be eligible for return. This does not impact your consumer rights.
• In the event of a dispute regarding the Sale, Nesellvora’s decision is final and no correspondence or discussion shall be entered into.
• Nesellvora reserves the right at its discretion to revoke, suspend, cancel and/or amend the Sale and these T&Cs at any time and without notice.
• For more information on how Nesellvora uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy. 

If you require further assistance, please contact us.

Use the promo code FLASH20  (the “Code”) at checkout to get 20% off selected discounted products on Nesellvora subject to these terms and conditions (the “T&Cs”): 

• This sale is run by The Nesellvora Group Limited and/or its affiliates, trading as “Nesellvora”
• This offer is available on eligible orders placed from 07:30AM GMT on Wednesday 21st January 2026, and will expire at 08:00AM GMT on Friday 30th January 2026 (the ""Promotion Period"").
• The Code can only be used on a limited selection of products. Only items which are badged with “USE CODE FLASH20 AT CHECKOUT” are eligible for this promotion (each an “Eligible Item”).
• To redeem this offer, enter the Code at checkout when placing an order containing Eligible Items from Nesellvora. 
• The Code can be used multiple times within the Promotion Period and there is no minimum spend requirement. 
• The Code cannot be combined with any other promotion, discount, offer, code, certificate, or coupon except Sale items. The Code may not be applied to any delivery costs.
• Staff and contractors of Nesellvora and its affiliates are not eligible to participate in this promotion.
• This promotion is non-transferable, non-exchangeable and no cash alternative is offered.
• All purchases made on Nesellvora must be for personal and not commercial use.
• All orders placed on Nesellvora will be subject to Nesellvora's terms and conditions, which can be found here.
• Nesellvora reserves the right at its discretion to revoke, suspend, cancel and/or amend the offer and these T&Cs at any time and without notice.
• In the event of a dispute regarding this promotion, the decision of Nesellvora is final and no correspondence or discussion shall be entered into.
• For more information on how Nesellvora uses your personal data, including for the purposes of administering this promotion, please refer to our Privacy Policy. 

If you require further assistance, please contact us.